GP Receptionist

The following are the core responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests via prescription clerk e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data on EMIS Web g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and noticeboards n. Support all clinical staff with general tasks as requested o. Undertake all mandatory training and induction programmes