Billing & Collection Officer

What's involved with this role

Triumph Consultants are looking for a Billing & Collection Officer to join a dedicated Customer Engagement and Proactive Support Team. The team will deliver targeted Council Tax engagement activity, focusing on early intervention and meaningful communication to support residents and improve overall collection outcomes. Contract is for 4 months in Brent .

Billing & Collection Officer

Pay Rate

£18.65 per hour PAYE

Hours per week

36, Monday – Friday, 09:00 - 17:00

Contract length

4 Months

Location

Brent, London, HA9 0FJ

Hybrid Working, One office-day per week on Wednesdays

Basic DBS required for this role

Key requirements

A broad understanding of Council Tax and Debt recovery

Experience of providing customer focused advice, information, dealing with enquiries, transactions and complaints.

Experience of following and adapting administrative processes to meet service needs.

Experience of data management ensuring accuracy and where appropriate confidentiality.

Key responsibilities

Contact residents who have missed an instalment through outbound telephone calls, SMS, and email to re-establish communication and prevent further escalation.

Encourage residents to set up Direct Debit payments, helping to secure regular contributions or agree sustainable and affordable payment arrangements. • Identify and respond to vulnerability — Recognise early signs of financial hardship or vulnerability and refer residents to appropriate internal or external support services.

Engage with residents who have not made in-year payments, including those with increasing or high levels of debt, to support resolution and prevent further recovery action.

Work closely with the Housing Service to ensure Council Tax accounts are updated promptly when properties become vacant or when new tenants move in.

Collaborate with the PRS Licensing Team to identify new landlord properties and ensure accurate and timely billing

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Brent 000B 4F4E / 1

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

000B 4F4E / 1

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.