Operations Coordinator

Operations Coordinator (Permanent)

Location

Cheadle Hulme, Stockport SK8

Salary

Up to £29,000 + BONUS

Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally.

What you'll be doing

* Answering and placing calls with customers, drivers, and internal colleagues

* Updating and monitoring transport jobs and service information using internal computer systems

* Coordinating collections, deliveries, route updates, and overall job progress with drivers

* Delivering clear, timely delivery updates and communicating any operational changes

* Managing customer expectations when timings or requirements shift

* Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed

* Keeping accurate records and notes in company systems

* Providing general administration and operational support

What you'll bring

* A friendly, professional telephone manner and strong communication/listening skills

* The ability to negotiate practical solutions while staying calm and respectful

* Strong organisation and attention to detail, even in a fast-moving environment

* Comfort with learning and using computer systems quickly

* A positive, flexible, team-focused attitude (previous transport/logistics or customer service experience is a plus)

Additional information

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Working hours

08:30-17:00, Monday to Friday (30-minute lunch break)

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Start

Immediate start available

Working in serviced modern offices with gym and showers onsite!

If you're ready for a permanent role where your communication makes a real difference, we'd love to hear from you-apply today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.