Private Patient Co-ordinator

Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust. Deal with initial patient queries, comments, and complaints in accordance with the Trusts complaints procedure. Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions. Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission. Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission. Ensure information on EPR is kept up to date. Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission. Liaise with wards to confirm bed availability and book rooms for patients prior to admission. Maintain accurate records of case dialogue in Compucare