Clinical Administrator

Summary of the

Roles Main Purpose

The Clinical Administrator at Helen & Douglas House plays a pivotal role in supporting the delivery of high-quality, compassionate palliative and respite care to children, young people, and their families. Working as part of the Clinical Services team, the post holder will provide comprehensive administrative, coordination, workforce rostering, and data management support to ensure the smooth and effective day-to-day operation of hospice services. A key responsibility of the role is the management and optimisation of staff rotas using electronic rostering system, Rotageek, ensuring safe staffing levels, appropriate skill mix, continuity of care, and responsiveness to the complex and changing needs of children and families. The post holder will also support workforce data collection, reporting, and analysis, contributing to informed operational planning, service improvement, governance, and workforce efficiency. The Clinical Administrator will act as a central point of coordination between clinical teams, operational services, families, and external professionals, supporting safe, responsive, and family-centred care in line with the values and standards of the hospice. For the full job description, please refer to the supporting documents.