Team Administrator - MHST | East London NHS Foundation Trust

Would you like an opportunity to join our exciting and innovative Child & Adolescent Mental Health (CAMH) service?

We are looking for an experienced team administrator who has worked in a similar admin role. They will provide effective and efficient administration support to the Mental Health Support team and contribute to the smooth functioning of the systems underpinning the service.

Based within a busy environment, the post holder will have responsibility for providing a confidential, professional, efficient and responsive administrative support service including supporting the lead, collating figures and producing reports.

The post holder will be need to be professional, well-organised, team orientated, experienced and highly motivated to join our multi-disciplinary team.

Applicants should have a sound working knowledge of Microsoft office applications and patient information systems.

If you would like the opportunity to be part of our professional and friendly team we would like to hear from you.

To provide general administration and secretarial service to all CAMHS Clinicians and Managers within the specific teams.

Thepostholderwillberequiredtoworkinabusy anddemandingenvironmentand shouldbeabletoworkwithoutdirectsupervisionandtoexerciseinitiative. The abilitytomulti-taskisalso essential.

Thepostrequirestheabilitytoworkonowninitiativeandtoliaiseeffectivelywitha broadrangeofprofessionsandtomaintainclient confidentiality.

Toworkalongsideandtocover,whenappropriate,otheradministration staffacross severallocationsin some instances.

Thepost-holderisaccountable&responsible

Forprovidinga comprehensive administrative service includingprocessing allreports, correspondence &documentation,&related photocopying, scanning, etc.

Forreceiving& dealingwithincomingcallstotheservice

Forefficient collection,input&recordingofcasemanagementdatain linewith servicerequirements

Foridentifying casemanagement dataentryissues &dealingwith asappropriate

Forassistingthe Project Lead / Clinical Leadwithpreparationofstatisticaldata&reportsfor analysis

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve.

Our values are

We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

ToassisttheAdmin Lead,to ensurethe required data and KPIsubmissionaresubmittedwith allrequireddata&withintherequiredtime scale

Toworkwith staffto ensuredata iscorrect& completein linewith servicerequirements

To provide information reports as required by the Senior Management Team.

T To undertake audits of the administrative systems including data quality checks, office procedures, etc.

Electronic CaseManagement

· Tousethe electroniccasemanagement systemto inputdataaccurately&in atimelymanner

· Totrain staffto usetheelectroniccasemanagementsystemeffectively

· Toensureefficient collection,input&recordingof casemanagementdata

T Toensurethatdata &recordingrequirementsarefulfilledinformationisshared&disseminatedinaprofessional&timelymanner

· Tomaintainsystemsfor data&informationcollection

· Toundertakethein-puttingofactivitydata ontothe appropriatedatabase, &toassistinthe collationofstatisticalinformationforthepurposeofcontract &qualitymonitoring

· Totroubleshoot problemsreportedbyELFTusers& escalateissues/referon as appropriate,e.g.tosystemprovider/IT

Communication

· To communicate effectively with a wide range of people from different backgrounds. Dealing sensitively and tactfully with clients and their parents/carers in person, or on the telephone.

· To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible.

· To deal sensitively with children, young people and their parents/carers who may be distressed. To exercise judgment when dealing with inquiries and resolve patient problems by providing information and advice regarding appointments or the service as appropriate, or by passing on to the appropriate team member.

General

·

Incarryingoutthe above dutiesthepost holderwill

· WorkinaccordancewiththeappropriateELFT policyand procedureat alltimes.

· Workflexiblyacrossoperationalsitesasrequired

· Workflexiblywithin anagreed numberofhoursofworktomaintainthemostappropriatelevelofservice provision

· Seektoimprove personal performance,contribution,knowledge&skill

· Participate inappraisal,training&supervision processes

· Keep up-to-datewith developmentsin services,legislation&practicerelevanttotherelevantclientgroup

· Contributetomaintaining safesystemsofwork&a safeenvironment

· Toparticipate in activitymonitoring& basicaudit asrequired

· Toliaisewith Estates&Facilitiesregardingfacilities used bytheservice

· Toreporttolinemanageranyissuesthatareofconcernrelatingto health& safetyofthe building

· Toarrange appointments& bookingsforthe service

· Tocommunicateeffectivelywith awiderangeofpeoplefromdifferent backgrounds,dealing sensitively&tactfullywith clients&their parents/carersin person, oronthetelephone

· Todeal sensitivelywith service usersortheir carers/relativeswhomaybedistressed.To

exercisejudgmentwhen dealingwith inquiries&resolve patientproblemsbyprovidinginformation & adviceregarding appointmentsorthe service asappropriate,orbypassing

ontotheappropriateteammember

· Touseinformationtechnologyforarangeofpurposes

· Tohave excellentverbal,written&communicationskills

· Toinductnewstaffto appropriateadministrationsystems

· Tohavethe abilitytoremain calm & sensitive in difficult&stressful situations

· Undertakeotherdutiesappropriatetothelevel ofthe post

This advert closes on Sunday 6 Sep 2026