Asset Support Administrator

About the Role

We are looking for a proactive and customer-focused Asset Management & Compliance Administrator to join our team. This is an exciting opportunity for an organised individual with strong administrative and communication skills to support the delivery of high-quality asset management and compliance services.

Acting as the first point of contact for residents, you will play a key role in ensuring customer enquiries are handled efficiently, compliance activities are accurately recorded, and administrative processes run smoothly across the department.

This role is ideal for someone who enjoys working in a fast-paced environment, has excellent attention to detail, and is passionate about delivering outstanding customer service.

Key Responsibilities

Customer Service & Administration

• Respond to resident enquiries relating to asset management, maintenance, and compliance matters.
• Deliver excellent customer service and maintain positive customer experiences throughout all interactions.
• Raise and manage works orders, ensuring records are kept accurate and up to date.
• Coordinate appointments for works, inspections, and servicing activities.
• Upload surveyor reports and compliance certificates onto internal systems.
• Manage departmental inboxes and ensure timely responses to enquiries.
• Support the processing of aids and adaptations requests.
• Coordinate responses to customer complaints and feedback.

Asset Management & Compliance Support

• Maintain asset management databases and ensure data accuracy and completeness.
• Generate and distribute administrative and compliance performance reports.
• Ensure all compliance-related inspections, servicing, and certification activities are scheduled and logged appropriately.
• Liaise with contractors and managing agents to obtain compliance documentation within required timescales.
• Support the organisation in maintaining compliance with relevant legislation, regulations, and consumer standards.
• Keep up to date with regulatory and legislative changes and escalate implications where necessary.

Finance & Operational Support

• Process supplier invoices accurately and within agreed timescales.
• Carry out invoice splitting and cost allocation activities.
• Support value-for-money initiatives by improving efficiency and reducing costs where possible.
• Work collaboratively with internal teams, contractors, and external stakeholders to ensure smooth service delivery.

About You

We are looking for someone who has

• Strong customer service and administrative experience.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good analytical and problem-solving abilities.
• The confidence to handle challenging situations professionally and sensitively.
• Experience working in housing, compliance, asset management, or a related sector.
• Knowledge of compliance and asset management processes.
• Experience maintaining databases and administrative systems.
• The ability to interpret legislation and support policy and process improvements.

Desirable

• Experience working within the housing sector.
• Knowledge of procurement, tendering, or contractor management processes.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.