PCN Appeals Team Officer

What's involved with this role

Triumph Consultants are looking for a PCN Appeals Team Officer to support the day-to-day operation of Bristol City Council's Parking Services team, responding to Penalty Charge Notice appeals and customer enquiries. The contract is for 7 months in Bristol BS1 6AG.

PCN Appeals Team Officer

Pay Rate

£13.90 per hour PAYE

Hours per week

37 Monday – Friday, 9:00-17:00

Contract length

7 months

Location

Bristol BS1 6AG

Hybrid – 1 day per week in the office but will need to attend office full time for training

Key requirements

GCSE English and Maths at grades 4-9/A-C, NVQ Level 2, an equivalent qualification or relevant work experience.

Understanding of Parking Services and awareness of relevant legislation.

Clear written and verbal communication with strong customer service skills.

Excellent organisation, accuracy and ability to meet deadlines and targets.

Able to work independently and as part of a team.

Working knowledge of Microsoft Outlook, Word and Excel.

Key responsibilities

Review and respond to appeals against Penalty Charge Notices.

Answer email enquiries and advise the Customer Service Centre.

Enter and update information in spreadsheets and databases.

Complete general administration, including opening and logging post.

Liaise with internal departments on more technical appeals.

Carry out occasional site visits to check locations and gather evidence.

Handle confidential information securely and comply with data protection requirements.

Complete allocated work on time and to the required standard.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

5304257

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.