Practice Manager

Job summary The Practice Manager will oversee day-to-day operations, support strategic development and ensure the smooth delivery of high-quality patient centred care. Strong leadership, effective communications, sound judgement and a collaborative approach are essential. Experience of managing a practice in primary care is highly desirable but not essential, and we welcome applicants who bring both operational expertise and a genuine commitment to supporting our team and patients. Main duties of the job Provide effective leadership to the practice management and administrative teams. Manage HR, recruitment, induction, retention and workforce planning. Manage the practice facilities. Promote a culture of teamwork, accountability, openness and continuous improvement. Monitor and maintain contractual requirements, targets and performance indicators. Ensure the practice is prepared for inspections, reviews and contractual monitoring. Liaise with the ICB, PCN and other relevant NHS Organisations Job responsibilities The Practice Manager provides overall business leadership, setting direction, developing the practices systems and processes, leading its people functions and helping to build a financially sustainable practice for the long term. The role leads a small management team and works closely with the GP partners to translate strategic priorities into practical delivery. The Practice Manager leads on facilities management and health and safety. The role carries particular responsibility for continuing the CQC inspection readiness work and supporting the practice to maintain high standards of patient care Leadership, Business Planning and Systems Development Provide overall leadership of business planning, including monitoring practice performance against QoF, enhanced services and other contractual and national requirements. Lead the ongoing development of practice systems and processes, ensuring they are implemented, modern and efficient. Lead and support the practices management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes. Ensure all practice systems are used effectively to support safe patient care and good information management. People and HR Management Provide overall HR leadership across the practice, working closely with teams on day-to-day matters. Maintain HR policies and processes, reflecting current legislation and good practice. Apply practice HR policies consistently and fairly, leading recruitment and induction. Compliance and Quality Act as the Senior Information Risk Owner (SIRO) for the practice. Ensure the practice meets its obligations under health & safety, safeguarding (Adults and Children) and employment law. Oversee clinical systems (EMIS Web), IT and Information Governance, including GDPR and data protection compliance. Lead on incident reporting, significant event analysis and complaints handling. Keep practice policies under regular review and ensure staff are aware of and trained on them. Strategic and Partnership Support Work closely with the GP partners to implement the practices action plan and priorities. Represent the practice in dealings with the ICB, PCN and other external system wide stakeholders. Support a positive, open working culture across the practice, in keeping with the practices approach to people management.