Business Intelligence and Performance Officer

About the Role

This is an exciting opportunity to join Maidstone Borough Council’s Performance and Data Insights team, supporting the delivery of high-quality performance management and business intelligence across the organisation.

The Business Intelligence and Performance Officer plays a key role in ensuring that performance information is accurate, meaningful and used effectively to support evidence-based decision-making. You will work closely with services across the Council to support the full performance management cycle, oversee the smooth operation of the performance management system, and provide high-quality analysis, insight and reporting for a wide range of audiences.

You will also contribute to improving organisational understanding of the Borough through research and analysis, particularly in relation to population data, and help to ensure that performance data is presented clearly and appropriately for senior leaders, elected members, staff and partners.

Key Responsibilities

Produce high-quality analysis, performance reports and briefings to support evidence-based decision-making

Support and administer the Council’s performance management system, identifying opportunities for improvement

Work with services to develop and refine performance indicators and methodologies

Provide advice, guidance and training to staff on performance management and data tools

Prepare and coordinate quarterly and annual performance reports, including benchmarking against comparable authorities

Present insights and findings to a range of audiences, including senior managers and multi-agency partners

Support consultation and engagement activity through survey analysis and reporting

This post is career graded, and appointment will be made at the appropriate level in line with the criteria outlined in the job description and person specification (attached).

The position is full time, working 37 hours per week on a permanent basis. We offer a hybrid working arrangement, combining the flexibility to work from home with time in the office as required.

About Maidstone Borough Council

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths, assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

About You

You will have experience working with performance data and business intelligence, with a solid understanding of how data and insight can be used to drive improvement and inform decision-making.

You will be confident working with a range of stakeholders, able to communicate complex information clearly to non-technical audiences, and skilled at presenting data in a way that is meaningful and accessible.

You will bring good analytical and research skills, excellent attention to detail, and the ability to manage multiple pieces of work effectively, whilst maintaining high standards of data quality. Experience of working with performance frameworks, KPIs and reporting tools is desirable.

Depending on experience, the role may involve greater ownership of the performance cycle, challenging and supporting services on performance outcomes, and presenting insights to senior leadership and elected members.

Essential Requirements

Strong IT literacy, including proficiency in using all Microsoft Office products (Outlook, Excel, Powerpoint, Word etc.).

Analytical and numerical analysis knowledge

Understanding of how performance management works, and the cycle of a performance indication

High levels of accuracy, particularly in a data environment, with excellent attention to detail

Experience working with users to understand their needs and translating this into outputs.

Experience of summarising data in a clear and concise way and presenting it in appropriate formats for a range of audiences.

Excellent communication and interpersonal skills.

Experience of researching data and projects independently.

Selection Process

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Carly Benville, Performance and Data Insights Manager, by emailing carlybenville@maidstone.gov.uk, or by calling 01622 602295.

Interview Date

23rd June 2026

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About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.