Site Manager

Main Duties of the Role Provide operational leadership and oversee the smooth day-to-day running of the practice, ensuring the delivery of safe, effective and high-quality patient services. Lead, support and develop administrative and reception teams, promoting a positive, high-performing and patient-centred culture. Manage all aspects of workforce management, including recruitment, induction, performance management, absence management, staff wellbeing and mandatory training. Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies. Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted. Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income. Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives. Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers. Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose. Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues. Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement. Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.