Medical Receptionist

Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Dealing directly with patient and all other visitor queries on the front reception desk Using PACO our online consultation tool to triage patients and book the appropriate appointment for them Monitoring and replying to all enquiries sent to the Practice email Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions Effectively utilising the various practice clinical systems This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed Training will be given on all of the above