Receptionist | Royal Free London NHS Foundation Trust

Part Time Receptionist, Band 3

Royal Free London NHS Foundation Trust

15 Hours per week

Mondays and Tuesdays 9:00-17:00

We are looking for an experienced Receptionist to support our CAMHS (Child and Adolescent Mental Health Service).The successful candidate will be expected to have excellent reception and communication skills, experience in data entry and general administration, including typing. Preferable NHS experience using EPR.

The successful candidates are required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. You should have proven experience of working both on your own and as part of a team.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

· To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatientclinics.

· To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.

· The post-holder will work as part of the Outpatient’s team, ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service topatients

• To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raisedimmediately with the Team Leader , Service and Clinicians to ensure patient care is not compromised.

Please see job description for more details

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

§ To greet patients in a courteous manner and check them into clinic on arrival in line with the trust outpatient Standard operational processes

§ Contact families by telephone to offer appointments and receive confirmation, entering appointments onto EPR and emailing or send letters with appointment and joining details whichever is appropriate

§ Check the CAMHS Admin email box regularly and ensure appointments and outcomes are entered on EPR for clinic, and uploads are completed in a timely manner. Informing Team Leader of any issues within agreed local timeframe.

· To check Envoy on a daily basis and action

§ Ensure administrative cover during clinic times, communicating with supervisor if any problems.

§ To check in patients on arrival and enter on EPR. Ensure clinicians are notified of their arrival. Ensuring all appointments are outcomed and appropriate data is recorded accurately in a timely manner in line with the information on the outcome lists given by the clinician

§ Ensure that urgent patients (not already on EPR are entered as appropriate when authorised to doso.

§ Record all patients that ‘did not attend’(DNA) or rescheduled onto EPR and action them according to the trust accesspolicy, ensuring all appointments are actioned accordingly at the end of each clinic.

§ To supply and keep accurate room bookings on the outlook schedule for the department and support the clinicians with allocations.

§ To be responsible for noting accurately all telephone messages, and actioning emails entering the department generic email box passing them to the relevant people in a timely manner

§ Responsible for the collection and distribution of post within the department. Forwarding any emails received for clinicians in the CAMHS admin email box in a timely manner

§ Responsibility for ordering of stationary, liaising with the Clinical Team PA and ensuring the department is well stocked, including specialised forms

§ To deal sensitively and discreetly with patient’s queries both in person and by telephone

§ Excellent communication skills are needed to overcome barriers ofunderstanding

§ To make follow-up appointments ensuring the patients are booked into the appropriate appointment type and families are given the location and joining details within the clinically agreed timescale

§ To liaise closely with clinical teams to ensure mutual understanding of clinic rules and capacity issues that could compromise the booking of follow up patients within clinical

timescales, notifying clinicians of any clashes or possible overbooking of clinics

§ To work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

Please see job description for more details

This advert closes on Tuesday 15 Sep 2026