Revenues Assistant

Directorate

Resources

Section

Revenues

Location

Civic Centre

Grade

Level 7

Salary

£31,022 - £33,699 per annum

Hours

37 hours per week

This advert is open to both internal and external applicants.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role

We are seeking a motivated and detail oriented Revenues Assistant to join our team. In this role, you will be responsible for maintaining Council Tax, Sundry Debt and Business Rates accounts, applying relevant legislation and sound decision making skills to ensure accuracy and effective service.

The ideal candidate will have a keen eye for detail, strong customer service abilities and confident IT skills.

You should be a persuasive negotiator who is able to work independently as well as within a supportive team environment.

While previous knowledge of revenues work is preferred, it is not essential, as full training will be provided for the successful applicant.

Key Responsibilities

Maintain and update Council Tax, Business Rates and Sundry Debt accounts

Apply legislation and organisational procedures to make informed decisions

Provide high quality customer service to residents, businesses, and internal teams

Use IT systems effectively to manage and process account information

Work both independently and as part of a supportive team

Engage in persuasive and professional negotiation when required