Indoor Climbing Centre Staff Apprentice

As an Apprentice, your responsibilities will include

Instruction & Coaching

• Deliver climbing sessions and courses safely and effectively, following company training and relevant syllabi (e.g. NICAS, Kids Club Logbook).
• Adapt instruction to suit different ages, abilities, and learning styles.
• Incorporate "Play Their Way" principles to foster autonomy, creativity, and confidence.
• Maintain safeguarding awareness and adhere to company protocols.
• Conduct dynamic risk assessments and ensure all safety procedures are followed.
• Provide clear, inclusive, and engaging communication with participants, parents, and carers.
• Contribute ideas to continually improve the session programme.

Front of House & Customer Service

• Be the welcoming face of High Sports at reception and across the centre.
• Check in members and guests, handle bookings, and provide clear safety information.
• Engage positively with customers both in person and over the phone or email.
• Provide short tours or introductions for new visitors to ensure confidence and safety.
• Handle customer enquiries and complaints professionally, using the WELCOME framework.
• Complete registration forms, waivers, and safety checks accurately.
• Support retail sales and ensure reception displays are tidy, stocked, and inviting.
• Assist in maintaining a clean, safe, and well-presented environment.

Health, Safety & Wellbeing

• Conduct regular floor walks to ensure safety, cleanliness, and a positive atmosphere, using friendly, respectful communication so customers feel supported and able to use the centre safely.
• Uphold the company's safety standards at all times, in accordance with training and policy.
• Report accidents, incidents, and near misses immediately, following procedure.
• Carry out safety and cleanliness checks as part of daily routines.
• Take an active role in promoting wellbeing for staff and customers alike.
• Ensure compliance with safeguarding, first aid, and data protection responsibilities.

Teamwork & Development

• Work collaboratively with all departments to deliver seamless service.
• Attend team meetings, briefings, and training sessions as required.
• Take ownership of your own development and engage with feedback positively.
• Contribute to a supportive workplace culture based on respect, energy, and communication.

You will also work towards gaining your Community Activator Coach L2 qualification over the duration of 15 months.