Intervention/Wellbeing Officer

About Us

Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education.

With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development.

The Role.

We are seeking a dedicated and compassionate Intervention/Wellbeing Officer to join the apprenticeship team. The successful candidate will provide holistic support to apprentices throughout their learning journey. You will play a key role in ensuring learners remain engaged, motivated, and able to succeed by placing wellbeing, personal development, and progress at the centre of delivery.

Working closely with apprentices, employers, and internal support services, you will create inclusive and supportive environments that enable all learners to overcome barriers, achieve their qualifications, and progress into sustainable employment or further development.

This role is offered on a part time, all year-round permanent basis. Working days are Wednesday and Thursday. Please note we are not able to change working days as this role with job shared.

Key responsibilities.

Manage a caseload of apprentices, ensuring ongoing engagement, wellbeing support, and timely progression

Conduct regular progress and wellbeing reviews, including early-stage check-ins and continuous monitoring

Identify learners at risk and implement timely, targeted interventions to support retention and achievement

Provide coaching, mentoring, and pastoral support to apprentices to promote resilience and personal development

Monitor progress through data and e-portfolio systems, ensuring compliance with apprenticeship requirements

Work closely with employers to support apprentices in the workplace and promote positive, inclusive environments

Provide guidance to employers on learner wellbeing, safeguarding, and performance

Refer apprentices to internal and external support services where appropriate (e.g. safeguarding, counselling, financial support)

Support recruitment, onboarding, and induction of apprentices, ensuring a smooth and engaging start

Deliver high-quality Information, Advice and Guidance (IAG) to support learner success and progression

Contribute to quality improvement by maintaining high standards of learner experience and outcomes

Participate in events, open days, and employer engagement activities to promote apprenticeship programmes

Ensure safeguarding, equality, and health & safety policies are upheld at all times

Our Ideal candidate should have the following qualifications, skills and experience.

A Level 3 qualification (or above)

English and Maths at Level 2 (or equivalent)

Experience working within apprenticeships, including knowledge of delivery and funding requirements

Experience supporting learners or students of varying ages and backgrounds

Strong caseload management and stakeholder engagement experience

Experience working with external support agencies and referrals

Excellent communication and relationship-building skills, with the ability to engage effectively with learners and employers

Ability to analyse data and make informed decisions to support learner progress

A proactive and empathetic approach to supporting wellbeing and overcoming barriers

Desirable

Coaching qualification and experience working directly with employers

Safeguarding of Children and Vulnerable Adults

In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes

Recruitment Process

The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.

All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting.

The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

We regret that we are unable to respond to every application. Therefore, if you do not hear from us within four weeks of the closing date, please assume your application has not been successful.

We reserve the right to close the vacancy early, should we receive sufficient applications.

**Please note that we do not accept CVs**

Closing Date

7th June 2026

Interview Date

TBC