Waiting List Officer

Provide comprehensive administrative support to the Dermatology team across Royal Stoke and County Hospital. Act as the Waiting List Officer for the Dermatology department, managing patient bookings and coordinating procedures. Perform secretarial duties including correspondence, typing, and document preparation for consultants and clinical staff. Manage minor operations and Staffordshire treatment suite bookings, including cancer patient pathways. Work across both hospital sites as required, and provide cover for Plastic Surgery administrative functions when necessary. Monitor and prioritise workload to ensure timely patient access, pathway compliance, and adherence to targets. Liaise closely with consultants, secretarial teams, and other clinical staff to ensure smooth service delivery. Answer telephone queries and provide information to patients, staff, and other departments. Support the Improving Together approach, contributing to service improvements and efficient administrative processes.