Housing Complaints Resolution Manager

What's involved with this role

Triumph Consultants are looking for a Housing Complaints Resolution Manager to lead and continuously improve complaint handling arrangements across Housing Services.Contract is for 7 months in Guildford GU2 4BB.

Housing Complaints Resolution Manager

Pay Rate

£310.00 per day PAYE

Hours per week

37 hrs Monday – Friday, normal working hours

Contract length

7 months

Location

Guildford GU2 4BB

Hybrid 2 days in office

Key requirements

Significant experience of managing complaints, investigations or customer feedback within housing, local government or a regulated environment

Experience of handling complex Stage 1 and Stage 2 Complaints

Experience of analysing performance data and service improvement

Experience of developing policies and procedures

Strong Microsoft Excel, performance reporting skills and report writing skills

Excellent stakeholder management and influencing skills

Key responsibilities

Lead and oversee the effective management of Stage 1 Complaints, Stage 2 Complaints and Members' Enquiries across Housing Services

Monitor performance against response timescales

Ensure all complaint actions, commitments and service recovery measures are delivered and tracked

Ensure responses are accurate, evidence-based, empathetic and compliant against standard

Support managers and service teams in investigating complaints

Reference

Job ref 5303860/ BH 7771

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

5303860

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.