Housing Tenancy Services officer

What's involved with this role

Merton 000B 4F66 / 1 Housing Tenancy Services officer

London, Clarion Housing

Triumph Consultants are looking for a Housing Tenancy Services Officer to deliver improved responsive services to tenants, dealing with projects and helping customers who may be vulnerable. You will have a good understanding of social housing legislation and tenancy management. Contract is for 3 months in Morden SM4 5BE

Housing Tenancy Services Officer

Pay Rate

£22.03 per hour PAYE

Hours per week

36 hrs Monday – Friday, normal working hours

Contract length

3 months

Location

Morden SM4 5BE

Hybrid working - 3 days office/site and 2 days wfh. Some home working, attendance at offices and residents’ homes as and when required.

Basic DBS required

Key requirements

Experience of working within Housing Tenancy Services officer, delivering improved responsive services to tenants

Experience of working in a customer complaints/resolution environment

A good understanding of social housing legislation and tenancy management

Experience of dealing with projects and helping customers who may be vulnerable

Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies

Proven experience of a front line customer focused role in the social housing sector

Previous experience of project management methods

Experience of successful working in Repairs & Maintenance or a housing association or local authority

Key responsibilities

Participate and when required lead on local service resident engagement strategies

Deliver improved responsive services to housing tenants, dealing with different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable

Supporting sign up and needs assessment of customers, at the handover of Regeneration properties

Ensuring a complaint is resolved, or working with a whole block of tenants to support customers whilst services are restored

Supporting engagement and delivering an estate event or facilitating and co-ordinating responses to customers

Working with the Neighbourhood Response team, Customer Service team and Customer Response team

Reference

Merton 000B 4F66 / 1 Housing Tenancy Services officer

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

000B 4F66 / 1

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.