Clubcard Proposition Manager

We are looking for a driven and customer-focused individual to join our Membership and Loyalty team, shaping the future of Tesco’s Clubcard proposition. This role plays a key part in creating compelling reasons for over 40 million customers worldwide to choose Tesco more often, by delivering innovative and engaging Clubcard experiences.

You will be responsible for managing and evolving key Clubcard propositions defined as services, products, or promises designed to meet specific customer needs. Working closely with cross-functional teams across customer and technology functions, you will ensure customers can easily access the best value Tesco has to offer, driving stronger engagement and long-term loyalty.

This is an exciting opportunity to influence how millions of customers interact with Tesco, delivering meaningful value and enhancing the overall customer experience.

• Lead the development and evolution of Clubcard propositions, ensuring clear customer insights, missions, benefits and reasons-to-believe, delivered consistently across the 6Ps
• Collaborate cross-functionally with customer and technology teams to turn ideas into impactful, end-to-end propositions
• Drive alignment and visibility across teams, connecting plans and activities to deliver a seamless customer experience
• Monitor market trends and customer metrics in loyalty and retail to proactively identify opportunities and risks
• Brief and partner with insight, communications, technology and brand teams to bring propositions to life, acting as a champion for the channel
• Stay ahead of customer, channel and competitor trends, using data and insight to uncover new opportunities for Tesco
• Use strong storytelling and influencing skills to engage stakeholders and energise the wider business
• Demonstrated strong customer focus, with a clear understanding of customer needs and behaviours
• Previous experience working in digital environments, with an appreciation of digital products or platforms
• Commercially astute, with the ability to balance customer outcomes and business performance
• Highly collaborative, with a proven ability to bring together cross-functional teams to deliver successful outcomes
• Comfortable working in ambiguous environments, showing resilience and maintaining performance under pressure
• Strategic and logical thinker, able to plan effectively and align activity to broader business goals
• Confident in analysing, interpreting, and synthesising data from multiple sources to generate clear, actionable insights and recommendations
• Skilled in stakeholder management, with the ability to prioritise and balance multiple demands across different areas of the business

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.