Multiple Sclerosis Administrator

Clerical Duties

To work as a member of the MS Administrative team to provide daily assistance to the MS Specialist nursing team giving confidential administrative support. To assist the Advanced Nurse practitioner in all administration duties relating to the day-to-day running of the service. To support the Advanced nurse practitioner in the service delivery, which is safe, effective, and responsive. To assist in maintaining required levels of access at all times, for patients and referrers of the specialist service. Provide a high standard of administration and secretarial support to the service by typing correspondence and reports, organising meetings, maintaining diaries and managing a comprehensive filing system; carry out other duties as may be required for the effective operation of the service.

Specific to role

Answering calls - speaking to patients, collecting relevant information ie: identifiable details, medication, consultant, diagnosis, reason for call and directing to nurse as appropriate-log on data base.Monitoring emails - collecting relevant information ie: identifiable details, medication, consultant, diagnosis, reason for email and directing to correct consultant/nurse as appropriate-log on data base.Nurse clinic appointments making appointments for clinic, informing patients over the phone, re-arranging clinic appointments. Scheduling appointment from request clinic lists- checking patients clinical outcome forms and consultant letters for appropriateness of appointments. Printing clinic lists.Telephone consultation slots Entering calls into scheduling appointment slots within the time frame. Please refer to the job description for further details.