Customer Care Specialist

Customer Service Representative - Manufacturing / Life Sciences

Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

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Processing and managing customer orders

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Handling customer enquiries via phone and email

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Monitoring open and delayed orders

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Investigating shipping, invoicing and production issues

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Liaising with internal departments including production and logistics

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Managing returns and customer documentation requests

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Ensuring compliance with internal procedures and processes

Requirements

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Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment

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ERP system experience (Oracle highly desirable)

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Strong organisational skills and attention to detail

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Ability to work in a fast-paced environment

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Excellent communication and customer service skills

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Microsoft Office proficiency

Desirable

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Salesforce experience

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German language skills would be a significant advantage

A fantastic opportunity to join a collaborative and professional team within a growing sector.