Cardiology Booking and Support Officer | Isle of Wight NHS Trust

Cardiology Booking and Support Officer

Salary

(Band 3) £25,760 - £27,476 pro rata, per annum

Permanent Position

Full-Time (37.5 hours per week)

We are seeking a motivated and organised individual to join our busy Cardiology team, providing a patient-focused administrative service. This role supports the coordination of outpatient appointments and ensures effective communication with patients and colleagues.

You will handle telephone enquiries from patients, visitors and GP practices in a professional and courteous manner, while supporting the booking, cancellation and rescheduling of appointments in line with waiting time targets. This includes contacting patients to offer appointments, issuing confirmations, and informing them of any changes.

Working closely with the wider team, you will help maintain accurate information and support the smooth running of daily services, including liaising with GP practices to obtain referral details when required.

The successful candidate will have strong communication and organisational skills, with the ability to work efficiently in a busy healthcare environment while maintaining high standards of patient care and confidentiality.

• To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner.
• To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service.
• To undertake a wide variety of roles encompassing patient appointments and receptionist duties in an outpatient setting, within Organisation and Departmental guidelines.
• As a member of a designated clinical team, ensure co-ordination of processes to meet deadlines.

To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner.

To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service.

This advert closes on Tuesday 9 Jun 2026

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