Leisure and Wellbeing Manager

Bespoke Benefits… What’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We offer competitive salaries, incentives inc complimentary gym membership, free parking, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include

• To ensure the smooth running of the gym, leisure club and spa to ensure that the set standards are met and maintained at all times.
• To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
• To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
• To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.

Team leadership

• Recruit, train, develop, and motivate the team
• Manage staff rota's, attendance, performance and annual reviews
• Foster a positive and customer focused team culture
• Ensure all team members maintain relevant qualifications and certificates

Key Performance Indicators (KPIs)

• Membership growth and retention
• Customer satisfaction scores
• Revenue and profit targets
• Health and safety compliance
• Employee engagement and retention
• Quality audit and inspection results

Working hours

• Flexible working pattern inc evenings, weekends, bank holidays as required by the business needs

Salary

• Competitive, dependent on experience and qualifications

Being Bespoke

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.