Head of Operations

Lead operational oversight, and implementation of comprehensive service strategies integrating digital, financial, workforce, and governance aims. Track progress against objectives and ensure benefits realisation Oversee day-to-day operations of federation services (e.g. Post-Viral, frailty pathways, diabetes, UTC support, enhanced access), monitor KPIs such as referral volumes, waiting times, utilisation, and savings Bid/Tender Process and Contract Management. Lead preparation and submission of bids/tenders for new services, manage full contract lifecycle including negotiation, SLAs with ICB/External partners, performance reporting, renewals, and compliance with CQC/NHS England standards Line manage Clinical Services Managers/Leads/Operations/Admin/pharmacy staff. Support recruitment, training, appraisals, caseloads, and contingency planning for peaks/troughs, personal development and, where appropriate, resolve any disciplinary or capability issues Drive service transitions, digital transformation (EMIS/CoordinateRx/EPR), MDT coordination, and quality improvements Chair operational groups, maintain and monitor operational risk registers (operational/strategic risks), support incident investigations, and present Board-level reports on performance/risks/mitigations.