On Street Operative

Serco Limited

On Street Operative

Location

Penton Street Depot, London, N1 9

PT Salary

£30,784 pro rata plus excellent benefits

Schedule

Permanent, Full-time, 40 hours per week, 4-6 days per week including weekends, 7-day shift patterns working 7am to 3.30pm or 11am to 7.30pm

Ready to impact a better future?

As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London’s cycle hire scheme running safely and efficiently. From carrying out routine bicycle and e-Bike maintenance to ensuring bikes are available where customers need them most, your work will have a direct impact on the experience of thousands of people every day.

Our work touches lives across the capital, supporting sustainable travel and helping communities make greener journeys. Working outdoors as part of a high-performing team, you’ll play an important role in creating impactful solutions that support growth, innovation and a positive impact on communities, while helping us impact a better future.

What you’ll do as an On Street Operative

• Carry out routine on-street maintenance, functional checks and basic repairs on bicycles and e-Bikes across the cycle hire scheme.
• Replace and transport e-Bike batteries to maintain bicycle availability and meet customer demand.
• Operate an e-Cargo Bike or e-Van to support battery distribution and operational activities.
• Lock in and release bicycles at docking stations, ensuring roadworthy bikes remain available for customers.
• Complete accurate electronic logging of work, parts usage and battery movements using mobile devices.
• Provide excellent customer service and respond professionally to questions from customers, clients and members of the public.
• Follow all health and safety, security, environmental and operational procedures while reporting any faults, risks or incidents.

· To be successful in this role you will complete and pass a 3-day e-Cargo course as part of your onboarding

Does this sound like you?

• You have excellent customer service and communication skills and enjoy helping people.
• You’re confident riding a bicycle in a busy urban environment and can pass an e-Cargo Bike assessment.
• You’re comfortable using mobile devices and digital systems to record work accurately.
• You have strong problem-solving skills and can work independently while contributing to team targets.
• You understand the importance of health and safety and take pride in delivering high-quality work.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

On Street Operative

Location

Penton Street Depot, London, N1 9

PT Salary

£30,784 pro rata plus excellent benefits

Schedule

Permanent, Full-time, 40 hours per week, 4-6 days per week including weekends, 7-day shift patterns working 7am to 3.30pm or 11am to 7.30pm

Ready to impact a better future?

As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London’s cycle hire scheme running safely and efficiently. From carrying out routine bicycle and e-Bike maintenance to ensuring bikes are available where customers need them most, your work will have a direct impact on the experience of thousands of people every day.

Our work touches lives across the capital, supporting sustainable travel and helping communities make greener journeys. Working outdoors as part of a high-performing team, you’ll play an important role in creating impactful solutions that support growth, innovation and a positive impact on communities, while helping us impact a better future.

What you’ll do as an On Street Operative

• Carry out routine on-street maintenance, functional checks and basic repairs on bicycles and e-Bikes across the cycle hire scheme.
• Replace and transport e-Bike batteries to maintain bicycle availability and meet customer demand.
• Operate an e-Cargo Bike or e-Van to support battery distribution and operational activities.
• Lock in and release bicycles at docking stations, ensuring roadworthy bikes remain available for customers.
• Complete accurate electronic logging of work, parts usage and battery movements using mobile devices.
• Provide excellent customer service and respond professionally to questions from customers, clients and members of the public.
• Follow all health and safety, security, environmental and operational procedures while reporting any faults, risks or incidents.

· To be successful in this role you will complete and pass a 3-day e-Cargo course as part of your onboarding

Does this sound like you?

• You have excellent customer service and communication skills and enjoy helping people.
• You’re confident riding a bicycle in a busy urban environment and can pass an e-Cargo Bike assessment.
• You’re comfortable using mobile devices and digital systems to record work accurately.
• You have strong problem-solving skills and can work independently while contributing to team targets.
• You understand the importance of health and safety and take pride in delivering high-quality work.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.