Leasehold Manager

Pinnacle Group are looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a minimum of 2 years’ leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer-focused service in line with regulatory and client requirements.

This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a valuesdriven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up toour values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Provide technical oversight on complex casework and lease interpretation
• Oversee all leasehold and non-transactional casework across the portfolio
• Act as escalation point for complex or sensitive cases, including: lease breaches, probates, subletting requests, lease interpretation disputes
• Manage risks associated with leasehold obligations and customer disputes• Oversee the handling of enforcement and breach management
• Support the Staircasing and Resale Manager [NR2.1]interpreting leases on complex transactions including: resales & staircasing, remortgages, transfers of equity, certificates of compliance
• Support responses to solicitor enquiries and legal queries
• Act as primary point of contact for clients on leasehold matters
• Liaise with managing agents, solicitors, councils, and internal teams
• Support mobilisation of new stock, ensuring lease structures are understood

Key requirements

• 2 years experience in leasehold management
• 2 years experience in interpreting residential leases
• Experience in managing complex casework and escalations
• Prior experience in a leadership role i.e. team leader, supervisor, manager
• Strong communication skills

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.