Hotel Receptionist

Salary

£29,522 + Service Charge*

All the perks you deserve

Specific monetary incentive schemes for upselling from the day you start!

Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels worldwide.

Free Meals on duty

Fun wellbeing days and employee engagement calendars.

F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars

*Recruit a friend scheme - £350

Uniform Provided.

Workplace pension scheme.

Continuous Learning & Development opportunities with a personalised development plan

About Hyatt Place - London City East

The 280-room Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to Brick Lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions; this means everything for our guests, and you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

Provide a great guest experience by enabling a smooth arrival and departure experience.

Becoming a brand ambassador, embodying the ethos and culture values.

Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.

Ensuring that all guests have the appropriate credit facilities established.

Handling all payment transactions and billing

Assisting guests during their stay and handling guest needs

Maximising revenue opportunities through upselling

Providing all required information about the Hotel, available services, and facilities.

What are we looking for?

We are looking for a fun and creative team player. Ideally, you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests. You will have a warm, people-oriented demeanour, a team-first attitude, a positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, and the ability to stand, sit or walk for extended periods of time across a work shift.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email, attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application, and proof of your eligibility to work in the United Kingdom. ***