GP Assistant Secretarial Support

The main duties and responsibilities of the role are as follows: To provide admin support to the GP's and other clinicians in the delivery of high quality patient care To assist with the management of patient correspondence, clinical documentation and admin tasks, ensuring that work is completed accurately and within agreed timescales. To deal with patient and clinicians queries relating to patient care, treatment ,referrals and other matters, escalating queries appropriately To undertake audio and non audio typing of letters, reports, referrals, forms and other clinical documentation. To answer telephone calls dealing with patient, clinical, external stakeholder queries as appropriate To support GP's and Clinicians with administration and coordination of patient care, in order to reduce their admin workload and improve clinical capacity To process referrals and support the management of electronic referrals, including booking, changing or cancelling appointments and referrals To liaise with Hospitals, community services and other external stakeholders in relation to patient referrals