Scheduler

SIA Security Guard, Door Supervisor or CCTV licence (Required)

Experience in control, operational centre environments (Highly Desirable)

Role Summary

Work within Assist Control function to provide 24/7/365 operational response for colleagues, customers, stakeholders, and the emergency services.

Have detailed knowledge of customer sites and operational requirements to support optimal service delivery. Utilise multiple systems and applications to deploy resources. Analyse data to identify risks and threats, escalate appropriately, and share intelligence. Collaborate and influence in all directions, both internally and with customers.

Ensure the safety and security of people, property, and assets at our customer sites. Effective communication skills and great presentation are crucial when interacting with customers and the public. Being visible, professional, and responsive supports the success of the security function. Identify risks, threats, and hazards and take appropriate action in line with Assignment Instructions and relevant policy to protect the customer’s organisation and reputation. Engage with continuous training and technology as the security environment evolves.

Responsibilities

Respond to calls, emails, and alerts in a professional manner, prioritising critical service issues

Provide centralised and efficient execution of security processes to support operational delivery

Resolve customer and colleague requests in “One Touch”, avoiding unnecessary escalation

Follow Assignment Instructions, Risk Assessments, and relevant customer policies

Promote confidence through effective decision making and professional standards

Plan and schedule security resources with authorised and trained personnel

Ensure holidays are planned in an effective manner, not compromising site requirements

Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation

Deploy service partner resources and seek authorisation as appropriate

Complete routine admin processes to improve operational efficiency

Provide monitoring and analytics to identify risk and enable effective decision making

Provide reporting (Daily/Weekly/Monthly) internally and to our customers as requested

Provide Management Information that enables effective use of resources

Share intelligence and alerts with the right audience to mitigate risk

Act as the Subject Matter Expert (SME) for security systems, applications, and software

Maintain the integrity of security systems and applications, ensuring a consistent approach

Complete site compliance validation and welfare visits

Support recruitment, induction, and new site mobilisation projects

Validate and update Assignment Instructions/Risk Assessments

Acknowledge and record customer complaints, escalate to the correct audience, and follow up

Deter crime and anti-social behaviour through awareness of behaviour and intelligence

Report incidents in an accurate and timely manner, following the correct escalation model

Collaborate with the Emergency Services, including detection and protection of evidence

Support the customer’s brand and culture and follow any reasonable requests

Person Specification

SIA Security Guard, Door Supervisor or CCTV licence

Experience in control, operational centre environments (Highly Desirable)

IT and systems orientated, highly analytical

Self-motivated and action focused

Emotional maturity; calm and rational in the face of challenges and critical incidents

Conscientious with strong attention to detail

Adapts to changing priorities; flexible and collaborative

Punctual, reliable, and committed, demonstrating respect for colleagues

Highest standards of integrity; maintains confidentiality when handling sensitive information

Effective communication skills, both verbal and written

Responds well to positive change and innovation