Operations Security Manager

Job Overview

Mitie has a great opportunity for an Operations Security Manager to join the Scottish Branch team, specific to a large corporate customer contract.

The Operations Security Manager will be responsible for supporting Security services across a specific contract within the Scottish region. Initially, Edinburgh, Glasgow and East Kilbride locations. Company vehicle, laptop and phone will be provided for role.

Main Duties

-Implement opportunities locally to maxise service efficiency and drive continuous improvement

-Conduct monthly pre-audits KPI meetings as required and escalate any failings

-Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved

-Communicate effectively and proactively with the security team and the client

-Ensure smooth running of the contract security operation at all times leading by example to deliver to the high standards mitie expect

-Manage all aspects of site based Mitie security staff for example (list is not exhaustive)

-management of holidays

-manage unplanned absence

-development programmes for all members of site teams, working with shift supervisors

-appraisals and performance management

-staff training routine and management of training records

-management of the incident reporting processes

-local management of additional works requests and proactive / timely coms with customer soft and hard FM suppliers

-Ensure all core and support officers have read and signed the up to date Assignment Instructions

-Ensure the security risk assessments have been signed off and regularly reviewed.

-Lead on recruitment and retention requirements for prescribed area

What we are looking for

-Must be able to achieve SC Clearance - Minimum standard

-Minimum of 5 years proven experience in a similar role

-Capable of being flexible with working hours due to 24 hour working model of sites

-Ability to inspire and lead teams to deliver the highest service standards at all times

-Must have exceptional understanding of security services within corporate environment

-Excellent organisational and time management skills

-Confident and professional working approach and appearance with ability to work individually and as paret of a team

-Strong customer service, client focused attitude with the ability to build good working relationships

-Exceptional verbal and written communication skills, Literate, numerate and IT skills to medium level user

-Resilient and tenacious with a ‘can do' approach

-Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial

-A Full UK Driving licence is required