Kuehne + Nagel • Hounslow, London TW6 2SQ

Air Logistics Perishables Customer Care Specialist

About this role

Kühne + Nagel (AG & Co.) KG

We are looking for a motivated and customer-focused individual to join our Air Logistics Perishables team. You will support the coordination of air freight shipments while delivering excellent customer service in a fast-paced environment.

How you create impact

  • Deliver high levels of customer service and satisfaction
  • Ensure accurate and timely processing of shipment documentation
  • Build strong relationships with customers, carriers, and suppliers
  • Coordinate bookings, collections, and deliveries efficiently
  • Support smooth day-to-day operational activities
  • Communicate effectively with internal and external stakeholders
  • Identify opportunities to improve processes and operational efficiency
  • Contribute positively to a collaborative and results-driven team environment

What we would like you to bring

  • Air Logistics experience preferred but not essential
  • Strong communication and organisational skills
  • Ability to work under pressure and meet deadlines
  • Confident working independently and within a team
  • Good computer literacy and attention to detail
  • Professional and customer-focused approach
  • Interest in systems, IT, or AI is beneficial

What's in it for you

  • Opportunity to grow within the Air Logistics industry
  • Supportive and collaborative team environment
  • Learning and development opportunities
  • Exposure to international logistics operations
  • A dynamic role with opportunities to contribute ideas and improvements