Admin/Reception Optical Assistant Apprentice

MOBILE HEALTHCARE LTD

WOODFORD GREEN (IG8 0XE)

We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.

Annual wage £14,560 First year only!

Training course Business administrator

Duration

21 Months

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Care

Greet patients warmly, assist with their enquiries, and guide them through their appointments

Appointment Management

Schedule appointments, update diaries, and send reminders to ensure efficiency

Frame and Lens Assistance

Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations

Administration

Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details

Reception Area

Keep the reception tidy and well-presented, ensuring a professional and welcoming environment

Team Support

Liaise with optometrists and colleagues to ensure seamless patient care and workflow

Problem Solving

Address patient concerns or queries promptly and professionally

Where you’ll work

449 HIGH ROAD, WOODFORD GREEN, IG8 0XE

Check your travel to work

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Equal to Level 3 (A level)

Course contents

Your training plan

Business Administrator Level 3

End Point Assessment

Work-Based Training

Functional Skills (if necessary)

Requirements

Essential qualifications

GCSE English (Grade 9-3 A*-D) essential

GCSE Mathematics (Grade 9-3 A*-D) essential

Other (Knowledge of) MicroSoft Office Applications (Grade Experience) essential

Desired qualifications

Other (Customer Service) Experience (Grade Previous) desirable

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

About this company

The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.​Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation