Assistant Service Manager | Chelsea and Westminster Hospital NHS Foundation Trust

Job overview

West London Children’s Healthcare (WLCH) was formed on 1stApril 2022 bringing paediatric services at Imperial College Healthcare NHS Trust (ICHT) and Chelsea and Westminster Hospital NHS Foundation Trust (CWFT) under a single leadership structure accountable to both Trust Boards for all elements of operational, quality, safety and financial performance.

Our services are organised into three

Clinical Directorates

· General and Acute Medicine and Surgery

· Critical Care and Medical Specialties

· Child Development Services and Neurology

This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our Chelsea and Westminster hospital campus.

You should have experience delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.

The Assistant Service Manager will

• Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making
• Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres
• Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation
• Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services
• Lead on the theatres admissions process and productivity with support from the Service Manager

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.

Some roles may require weekend shifts at multiple sites.

The Assistant Service Manager is responsible for the delivery agreed performance indicators in relation to RTT, theatre utilisation and other metrics impacting on the effective delivery of high-quality patient care.The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

This advert closes on Thursday 21 May 2026