Receptionist / Administrator

This is a Receptionist/Administrator position offering between 25.75 and 37.5 hours per week, to be agreed with the successful candidate. The salary is £13.00 - £13.18 per hour, dependent upon experience. The successful candidate will join a friendly and supportive Reception and Administration Team within our busy GP practice. The Receptionist/Administrator is responsible for providing a professional, efficient and friendly reception and administrative service to patients, visitors and healthcare professionals. As the first point of contact for the practice, the post holder will play an important role in creating a positive experience for patients and supporting the smooth day-to-day running of the practice. The successful candidate will undertake a range of reception and administrative duties, including managing telephone and face-to-face enquiries, booking and amending appointments, processing patient registrations, maintaining accurate patient records and handling correspondence. They will provide administrative support to clinicians and the wider practice team as required, ensuring information is processed accurately and efficiently. Working as part of a busy Reception and Administration Team, the post holder will be expected to communicate effectively with patients, colleagues and external healthcare professionals whilst maintaining a professional, courteous and compassionate approach at all times. They must be able to work efficiently under pressure, manage competing priorities and adapt to changing workloads within a fast-paced primary care environment. The post holder will maintain strict confidentiality in relation to patient and practice information and will comply with all relevant policies, procedures and data protection requirements. They will also be expected to support colleagues by providing cover during periods of annual leave, sickness and other absences and undertake any other reasonable duties appropriate to the role to support the effective operation of the practice.