Post Office Customer Service Consultant

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land. We are the UK’s largest retail network and the largest financial services chain in the UK with more branches than all of the UK’s banks and building societies put together.

Post Office Customer Service Consultants are responsible for serving customers in a variety of ways, including selling postage, travel products including currency and passport checking service, providing banking services, DVLA services and more.

The Banking Hub is ran by the Post Office and shared with major high street banks. It offers a dedicated counter for cash services, allowing customers to do everyday banking and bill payment services. Additionally, customers are able to ask their local community banker for in-person help with more complicated transactions such as mortgages, loans, pensions and more on a dedicated day of the week.

Working in one of our Post Office branches and Banking Hub, the purpose of our Customer Service Consultants is to ‘wow’ our customers by offering a consistent level of excellent customer service, and by introducing them to our fantastic range of services and financial products that meets their needs. Therefore, it is important for Customer Service Consultants to have a wide range of knowledge about these products and procedures. This includes learning about all of the Government documents provided by the Post Office and keeping up with changes in rules and regulations. Most of the training for this position is on-the-job, but there may also be some classroom work related to training. This is where you will in order to become a successful Customer Service Consultant, it is important to be well-organised, pay attention to detail, be able to count and handle cash, work fast in a busy environment, and be friendly and outgoing. A good Customer Service Consultant works well with customers, handles transactions efficiently, and is knowledgeable about their field.

Key Responsibilities

Selling Our range of products and services

Seeking sales opportunities. advising, selling and communicating customers. Sales

conversations, finding out what the customer needs. Completing sales to meet our targets

Ensuring high display standards Of promotional material

Working within a team to ensure delivery of sales targets

Coping with a high volume of work whilst treating all customers in a professional manner, andcontinuing to complete sales

Responsible for transactions carried out and balancing stock.