Debt Recovery Officer

The London Borough of Enfield is seeking an experienced and confident Debt Recovery Officer to join our Parking Services team. This is a key operational role, responsible for managing the full debt recovery process for Penalty Charge Notices (PCNs), ensuring compliance with statutory requirements while delivering a professional and customer-focused service.

About the Role

Reporting to the Debt Recovery Supervisor, you will manage PCNs from debt registration through to closure, including court processes, statutory declarations, and enforcement agent instructions. You will liaise with external bodies such as the Traffic Enforcement Centre, County Courts, Enforcement Agents, and the DVLA, ensuring accurate record keeping, reconciliation of payments, and timely progression of cases.

This role also involves preparing court documentation, attending County Court hearings on behalf of the Council, responding to complex correspondence, handling debtor enquiries, and supporting service improvements through effective case management.

Key Responsibilities

• Allocate and manage warrants issued to Enforcement Agents
• Prepare court papers and attend County Court hearings
• Process statutory declarations and witness statements (in-time and out-of-time)
• Reconcile payments at debt recovery and enforcement stages
• Respond to complaints, enquiries, and correspondence related to debt recovery
• Liaise with external agencies including TEC, DVLA, and Enforcement Agents
• Maintain accurate electronic and manual records
• Support the induction and training of new or agency staff where required

About You

You will have proven experience in parking or traffic debt recovery, with a detailed working knowledge of PCN enforcement processes, traffic legislation, and statutory procedures. You will be confident dealing with the public and external stakeholders, able to explain complex processes clearly and professionally, and comfortable managing sensitive or challenging conversations.

You’ll also

• Communicate clearly and courteously in spoken and written English
• Be highly organised with strong attention to detail
• Work calmly under pressure and manage competing deadlines
• Demonstrate a proactive, responsible, and collaborative approach
• Be confident using IT systems and parking enforcement software

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Contact Details -

If you would like to know more about the role, please contact Maxine Fagan on 0208 0782844 for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Oley Taal Recruitment & Onboarding Advisor on 0208 132 1043 or oley.taal@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

Please read carefully the role profile and the person specification to ensure you meet the requirements of the role before commencing your application. We understand the benefits of using AI in the workplace and helping us complete some work tasks more efficiently. AI tools lack the authenticity and ability to showcase a candidate’s breadth of knowledge, skills and experience. We ask that you complete your application using your own words and experiences.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for

Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.