About this role

Regional Director

Contract

Healthcare

Location

London, E14 9SH

Hours of work

37.5

Contract Type

Permanent

We are seeking a Regional Director (KAPD) to take full ownership of a region, operating with the accountability and commercial mindset of a Managing Director.

This role is responsible for customer growth, operational delivery, business performance, pipeline development, and the successful leadership of large and complex contracts across the region.

Job Description

Working within an established framework, you will build and develop the region while taking responsibility for customer satisfaction, service delivery, financial performance, safety, people engagement, and sustainable growth.

Through a deep understanding of the Reimagining Healthcare Strategy (RHS) and customer priorities, you will empower your leadership team to create value, strengthen customer partnerships, and deliver consistently high standards in critical environments.

Key Responsibilities

Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, ensuring full accountability for customer relationships, people leadership, and financial performance including P&L responsibility.

Drive customer growth and business development by building a strong pipeline and supporting the delivery of regional growth plans.

Oversee the strategic customer focus for the region, ensuring customer information is effectively maintained, structured, and visible within CRM systems and other business tools.

Lead, mandate, and monitor the use of the ISS Account Development Process and associated account development plans across the region.

Support teams in translating business insights and customer needs into relevant propositions and solutions.

Drive stakeholder engagement and alignment, ensuring both customer and internal stakeholders remain focused on delivering the customer promise and account development objectives.

Ensure the right leadership capability and succession plans are in place through effective recruitment, development, and talent management.

Own and sponsor a key strategic priority aligned to the Reimagining Healthcare Strategy across the wider Healthcare business.

Professional and Personal Competencies/Qualifications

Previous experience in a similar senior leadership role within Facilities Management (FM); healthcare experience is beneficial but not essential.

Proven experience delivering business and contract growth.

Strong leadership background with experience leading leaders.

Hard Services experience across critical environments.

Experience working within a large matrix organisation with multiple stakeholders and central support functions.

Strong experience in budgeting, financial management, reporting, and performance management.

A strong technical background would be advantageous.

Full UK driving licence with the ability to travel across multiple sites (car/car allowance provided).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com