NHS Jobs • Headington OX3 7LE
About this role
To co-ordinate and be responsible for the provision of full administrative services to the HUB, Community and Hospital Teams. 2.Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services. 3.To coordinate the day-to-day activities of
Assistant Pathway Co-ordinators
a.Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. b.Contribute to the assessment of staff performance against values-based objectives and be responsible for the performance development reviews of individuals. On a day-to-day basis support individual learning and development. c.To potentially be actively involved in the recruitment process. 4.To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services to maintain a complete and seamless service to patients. 5.To take responsibility for data quality within a defined area; investigating issues, rectifying processes, and providing training as required. 6.Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. 7.To liaise with other departments as required. 8.Undertake general administrative duties including taking minutes. 9.Ensure adequate supplies of stationery and supplies to enable the team to function efficiently. 10.Communication and Technology support for nursing and administrative staff. 11.Responsible for new starters within the department having sufficient equipment prior to their start with the Trust, i.e., laptop, telephone, IT access, badge etc. 12.Responsible for registering patients on EPR (OUH Trust patient administration system), booking appointments, recording activities, and updating status codes. 13.Responsible for producing regular reports and statistics for the teams and ensure the distribution of these to other departments as appropriate. 14.Keep an accurate and updated organisational manual regarding the administrative procedures of the service, and Standard Operational Procedure (SOP). 15.Office duties as required. 16.Assist with any research or audit projects undertaken by the team, for example, by helping prepare questionnaires, collate and summarise data. 17.Undertake any further training where necessaryand responsible for scheduling monthly 1:1 review with line manager, including participating in an annual review/appraisal. 18.Attend team and other meetings (including supervision) as required and be involved in the development of service initiatives. 19.Be a participating member of the admin team, working flexibly and providing cover for the team as required. Help to create and implement new processes within the service, to achieve an evolving streamlined efficient service. 20.Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision. 21.Assist with provision of cover for absent colleagues as requested by the Team Lead/Manager which may sometimes be at short notice, requiring a flexible approach to work. 22.Respect and maintain the confidentiality of patients and staff information. 23.To comply with the requirements of the Data Protection Act, Access to Health Records and any other legislation issued in relation to confidential data. 24.Any other duties as directed by the Team Lead/Consultant. This may cover a wide range of duties including providing cover for other teams. This job description should be regarded only as a guide to the duties required and is not intended to be definitive. It may be reviewed in the light of the changing circumstances following consultation with the post holder. The job description does not form part of the contract of employment.