Administrator / Operations Agent

GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Bristol, Bristol Distribution Park area.

As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You’ll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.

This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.

Shift Available

Monday to Friday

07:00 - 16:00

Hourly Rate

£13.55 per hour

Shift Premium

Extra £2.80 per hour after 7.00 pm

Saturday Premium

Extra £1.22 per hour

Sunday Premium

Extra £2.27 per hour

Responsibilities

To provide administrative and operational tasks, answer all calls to the Service Centre

Respond to all queries in accordance with company standards

Deal with all internal and external customers professionally, visiting the Service Centre.

Manage day-to-day workload and seek support when required.

Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.

Act as the Service Centre receptionist when necessary

Perform any other reasonable duties as required

Benefits

Statutory holiday entitlement, pro rata

Ongoing support from your dedicated consultant

Weekly pay and pension scheme