Concierge/Receptionist

Concierge/Receptionist

Contract

Professional Services, Production & Technology

Location

London, EC4V 4HN

Hours of work

40

Contract Type

Permanent

We are seeking a professional and customer-focused Concierge / Receptionist (Hospitality Concierge) to support the Event Manager and Event Co-ordinator in the planning, organisation and delivery of events and hospitality services.​

This role plays a key part in ensuring the smooth day-to-day operation of reception, concierge and event support activities on site.

Job Description

We are looking for an individual who will act as the initial point of contact for Capgemini on site, providing a welcoming, efficient and well-organised service to visitors, colleagues and stakeholders.​

Working closely with the Event and Hospitality Manager and wider concierge team, you will help ensure events and hospitality services are delivered effectively and to a high standard.

Key Responsibilities

Act as the initial point of contact for Capgemini on site

Monitor the concierge inbox and manage incoming requests

Receive incoming visitors and notify the relevant recipient

Maintain visitor logs and issue temporary building passes

Assist with the planning and coordination of events, including meetings, conferences and social gatherings

Help prepare event schedules, timelines and task lists

Support event area and room furniture set-up and breakdown, coordinating with concierge team members

Support the smooth operation of hospitality services during events

Professional and Personal Competencies/Qualifications

Ability to undertake manual handling activities, including event set-up and breakdown

Evidence of strong written and verbal communication skills

Excellent PC skills, including Word, Excel, PowerPoint and Outlook

Strong people skills with a professional, friendly and customer-focused approach

Ability to work effectively under pressure and meet tight deadlines

Proven ability to handle unexpected situations calmly and efficiently

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.