Guest Services Account Manager

Guest Services Account Manager - LondonSignature by Mitie London Based | Travel RequiredAt Signature, we create workplace and guest experiences that people remember.We're looking for a hospitality-led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts primarily based across London, with additional regional sites requiring regular travel and support.This is a fast-paced operational role for someone who thrives on variety, enjoys leading people and can confidently manage multiple clients, teams and operational demands at the same time.You'll be responsible for leading day-to-day operational delivery across your portfolio, building strong client relationships, driving hospitality-led standards and creating positive team cultures.We're looking for someone who is:Operationally strong and highly organisedCommercially aware and performance focusedHospitality-led with a passion for guest experienceComfortable managing multiple priorities and clientsCreative, proactive and solutions focusedExperienced within workplace experience, guest services, hospitality or FM environmentsYou'll also work collaboratively with wider workplace services including cleaning, security and technical teams to ensure seamless workplace delivery.What You'll Be DoingLeading day-to-day guest services and workplace experience operations across London and regional accountsManaging multiple client relationships and operational prioritiesSupporting, coaching and developing workplace experience teamsDriving service excellence, operational standards and team engagementBringing fresh thinking and creativity into workplace environmentsSupporting commercial performance, labour management and KPIsCreating engaging workplace experiences and moments that matterLeadership PresenceAt Signature, we believe experience is built in the moments you see, feel and respond to in person.This is a highly visible operational role with an expectation of spending a minimum of 3 days per week on-site across your portfolio locations.While the majority of sites are London based, the portfolio also includes regional locations outside of London which will require regular travel and bi-weekly site presence.We are looking for leaders who are hands-on, connected to their teams and present within the environments they support.Why Signature?Because we're building something different.A hospitality-led workplace experience business where operational excellence, people and culture come together to create environments where people thrive.If you love hospitality, people, workplace culture and creating experiences that matter — we'd love to hear from you.