Senior Patient Pathway Coordinator -DWLO

Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints. Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service. In addition the post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needsof the specialty.

Team management

Supervise and support a team of administrative staff to provide an effective, efficient andhigh quality administrative service, with a focus on customer service. Responsible for monitoring team performance information, targets and qualitymeasures, and embedding good working practices within the administrative team. Contribute to service improvement initiatives and change projects with the overall aimto ensure maximum utilisation of resources and excellent patient experience. Review performance data, trends, and processes, and using analysis and judgement toidentify and propose opportunities for development and improvement.