PCN Administrator

PCN Business and Administrative Support Provide day-to-day administrative support to the PCN Business & Enhanced Access Manager and wider PCN team. Assist with the preparation, formatting, updating, and filing of PCN documents, policies, reports, contracts, and meeting papers. Maintain organised PCN records, shared folders, action logs, trackers, and document repositories. Support data entry, data validation, and general information management across PCN workstreams. Assist with drafting routine correspondence, updates, and internal communications. Support the development and maintenance of PCN standard operating procedures and administrative processes. Enhanced Access Administration Support the coordination and administration of Enhanced Access services across the PCN. Assist with rota tracking, session monitoring, appointment utilisation, and clinic administration. Escalate operational issues, rota gaps, or service concerns to the PCN Business & Enhanced Access Manager. Provide administrative cover for Enhanced Access coordination during periods of annual leave or absence. Support the preparation of Enhanced Access activity, access, and performance reports. Liaise with practices and staff to support smooth delivery of Enhanced Access clinics. Meetings, Governance and Reporting Arrange PCN meetings, prepare agendas, circulate papers, take minutes, and maintain action logs. Track deadlines, actions, and deliverables linked to PCN Board decisions and contractual requirements. Support the administration of PCN governance processes, including risk logs, decision logs, and reporting templates. Assist with audit, assurance, compliance, and information gathering as required. Help ensure PCN records are accurate, up to date, and stored appropriately. Project and Service Improvement Support Support the delivery of smaller PCN projects and service improvement initiatives. Assist with project planning, action tracking, progress updates, and outcome reporting. Help coordinate the rollout of new processes, digital tools, and operational improvements. Support collection and collation of feedback from practices, staff, and patients where required. Assist with identifying administrative improvements to support more efficient PCN working. Workforce and Stakeholder Support Support onboarding administration for PCN and ARRS staff where required. Assist with maintaining staff records, training logs, contact lists, and workforce documentation. Liaise with member practices, PCN staff, suppliers, and external partners to support operational delivery. Act as a first point of contact for routine PCN administrative queries. Support clear and effective communication between the PCN and its member practices. Information Governance and Confidentiality Handle confidential and sensitive information appropriately and in line with data protection requirements. Maintain patient, staff, and organisational confidentiality at all times. Follow PCN and practice policies relating to information governance, data security, and record keeping. Ensure information is recorded accurately and shared only with appropriate colleagues. General Responsibilities Work flexibly to support the changing needs of the PCN. Contribute positively to a collaborative, professional, and patient-focused working environment. Undertake any other reasonable administrative duties within the scope of the role. Participate in training and development relevant to the post.