NHS Jobs • London NW6 7JQ
About this role
Job Summary We are seeking a dedicated and detail-oriented Long-Term Conditions Administrator to join our General Practice team. The successful candidate will play a critical role in supporting the management and administration of services for patients with long-term health conditions. This position is ideal for a proactive individual with excellent communication and organisational skills who is committed to enhancing patient care.
Job Responsibilities
Patient Coordination and Support
Book, confirm, and follow up on appointments for patients with long-term conditions, ensuring regular reviews are conducted as per clinical guidelines. Serve as a point of contact for patients, providing information on appointments, medication reviews, and health checks. Assist patients with queries related to their long-term conditions, including explaining the review process and other relevant information
Data Management
Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations. Update medical records with relevant information related to long-term conditions, health checks, and outcomes from clinical reviews. Monitor and track key performance indicators, including the completion of reviews and outcomes, to ensure adherence to quality standards.
Collaboration with Clinical Team
Work closely with HCAs, practice nurses, GPs, and other healthcare professionals to coordinate patient care and ensure smooth patient pathways. Prepare and circulate patient lists for clinicians based on review schedules and clinical requirements. Assist in the identification of patients who may require additional support or intervention based on their health records and clinical guidelines.
Administrative Support
Ensure timely distribution and completion of recall letters, texts, and emails to patients requiring annual or routine health reviews. Partake in the recall system for long-term conditions, ensuring that patients are scheduled for reviews in line with practice protocols. Send results letters to patients following health checks.