Customer Experience Leader - Princes St, Edinburgh

Customer Experience Leader

Love making people smile? So do we.

We're looking for friendly, enthusiastic people to join our team and help create amazing moments for every customer who visits our restaurant.

Whether it's your first job, you're looking for flexible hours or family life, or you're ready for a fresh challenge, we would love to hear from you.

What you'll need

To join our team, you'll need to be available to work 1100-1900 availability, with shifts across monday - sunday_availability.

If these hours work for you, keep reading...

What you'll be doing

As one of our Customer Care Crew, you'll be the friendly face that makes every visit memorable.

No two shifts are the same!

You could be

Welcoming customers with a genuine smile

Making children feel extra special with little surprises

Chatting to customers and helping with anything they need

Supporting in-store events and celebrations

Keeping our dining areas clean, comfortable, and welcoming

Creating those little "magic moments" that turn a good visit into a great one

Working alongside, training, coaching and leading an amazing team who support each other every day

What we're looking for

You don't need previous experience—we'll provide all the training you need.

We're looking for people who are

• Friendly and approachable
• Confident talking to people
• Positive, caring, and enthusiastic
• Great team players
• Reliable and ready to get involved.
• Passionate about making someone's day a little brighter.

If you love helping people and enjoy working in a fast-paced environment, you'll fit right in.

Why join us?

At McDonald's, we're more than just a restaurant. We're one of the world's most recognised brands, built on five simple values:

Serve

Inclusion

Integrity

Community

Family

We believe everyone deserves the opportunity to learn, grow and succeed in a safe, welcoming, and inclusive workplace.

What's in it for you?

Competitive pay

Holiday pay

Meal allowance

Service awards

Discounts with leading high street and online retailers

Full training and development from day one and flexible hours

Genuine opportunities to progress your career

A supportive team where you'll make friends, build confidence and learn skills for life or bring your life experience to work

Ready to join our crew?

Bring your personality, smile and enthusiasm - we will teach your everything else