Training Coordinator

To provide administrative support with course and in house training co-ordination including: o Sourcing appropriate and cost-effective venues. o Liaising with trainers to confirm training dates and requirements. o Update the IHLMS with details of new courses and workshops. o Ensure all workshop joining instructions are issued to delegates, trainers, and venues where appropriate. o Update the IHLMS with confirmed attendance post training. o Updating and maintaining course booking records o Ensure sign ups and cancellations are actioned accordingly. o Monitor waiting lists, removing users from the wait list as appropriate and raising concerns to the Training & Development Manager. o Collate Feedback and Evaluation forms and ensure information is accurately recorded. Undertake maintenance on the Learning Management System, ensuring all course information and links are up to date and amend as required. Upload new e-learning and or amending current provision as necessary. Update and maintain records and databases to include: o Practice lists and organisational frameworks via the IHLMS. o Database of venues and amenities. o Database of trainers and training requirements. Provide customer support via telephone and email, regularly monitor the incoming emails, action and escalate issues as appropriate. Collate training information updates and send out newsletter and social media updates as directed by the Training Operations Manager. Send out global messages to users to promote courses. Assist the Training Team Manager with the collation of statistics and data for reporting. Support the HCA Training Lead with any required STEP course administration. As directed by the Training Operations Manager, attend meetings and take minutes. General Duties To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships. To contribute to the development of services, including processes, templates and principles. To ensure that strict confidentiality is observed at all times, especially when dealing with personal information. To take part in any statutory and mandatory training or other training and development programmes as requested. Any other reasonable duties as directed by your line manager.