Isle of Wight Council • Isle Of Wight, South East England
About this role
37 hours per week
Fixed Term contract for 2 years ending July 2028
This role is office-based; however, it also offers some agile or remote working
The Benefits team is currently seeking two full-time Clerical Assistant to provide essential administrative support across the Housing Benefit and Local Council Tax Support service. This role involves supporting the accurate and timely processing of claims within a busy, customer-focused environment.
Main Responsibilities
As a Clerical Assistant, you will provide administrative and operational support across the Benefits and Local Council Tax Support service, including:
Processing routine correspondence, forms and customer documentation.
Supporting the assessment of Housing Benefit and Local Council Tax Support claims by gathering, checking and verifying required evidence.
Updating and maintaining accurate benefit records and case files.
Handling incoming and outgoing customer calls, emails and written enquiries in a professional manner.
Assisting customers by providing clear guidance on evidence requirements, claim processes and general benefit-related queries.
Signposting customers to appropriate services, teams or external agencies when required.
Carrying out general clerical duties such as indexing, data input, filing and maintaining electronic records.
Supporting the wider team to ensure service standards, performance targets and deadlines are met.
About You
The successful candidate will have
Strong administrative and organisational skills
Accurate data entry skills and a good eye for detail
Confident verbal and written communication abilities
Basic numeracy skills and the ability to work with financial information
A positive, team-focused approach
The ability to work to deadlines in a busy, performance-driven environment
Previous applicants do not need to re-apply.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.