Client Relationship Officer

Home-based with attendance at our Central London office as required (at least 2 days/month)

Full-time (35 hours per week), Permanent x1

Maternity Cover full-time nine-month fixed-term x1

Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?

About CDS – CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.

The opportunity – As a Client Relationship Officer, you will be the primary point of contact for a portfolio of housing co-operatives and community-led housing clients. You will build strong relationships and ensure services are delivered consistently, efficiently and to a high standard. You will support clients to meet their landlord responsibilities, providing clear advice on governance, compliance and health and safety and resolving issues proactively. You will anticipate needs, provide clear advice and ensure issues are managedproactively and resolved efficiently. Working with colleagues across CDS, you will coordinate services, monitor performance and ensure clients feel supported, informed and confident in their decisions.

About you – You are committed to delivering and excellent client experience and building positive, professional relationships. You communicate clearly, listen well and are comfortable providing both support and challenge where needed. You are organised, reliable and take ownership of your work, with strong attention to detail and sound judgement. You can interpret information, explain it simply and manage competing priorities effectively. You bring relevant housing, governance or compliance experience (or transferrable skills), are confident using IT systems and proactively improve services and outcomes.

You either have a car and full driving license or can reliably travel to clients, including for 5-7 evening meetings per month.

Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.

Working here – We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.

Inclusion – We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.

Please use the role profile and competence standard to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we want to hear your authentic voice, thinking and writing style and encourage you not to over-rely on AI.

Closing date

Monday, 8th June 2026 at 8am

Interviews

Thursday, 18th June 2026 (in person at our Central London offices)