Business Analyst

Role Overview

You’ll be a key member of our Member (B2C) product team, working closely with product, design, senior stakeholders and our delivery partner to shape and evolve complex products and services. We’re looking for an experienced Business Analyst who brings strong pensions knowledge, exceptional attention to detail and well‑honed critical thinking skills, and who is confident operating at both a strategic and delivery level.

You’ll be responsible for the definition and documentation of clear functional and non‑functional requirements, end‑to‑end customer journey mapping, and proactively identify pain points and opportunities to improve the member experience. You’ll translate business and proposition‑level needs into robust, customer‑centred solutions, influencing decision‑making, supporting new proposition development, and driving continuous improvement across our existing products and services — always keeping our members at the heart of everything you do.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

The minimum criteria for this role are

• Proven experience operating as a business analyst
• Strong demonstrable experience in occupational/defined contribution pension environment
• Demonstrate various business analyst techniques
• Awareness of risk management
• Experience of working in multi-disciplinary teams
• Detail oriented but able to step back and consider bigger picture

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups—members, employer providers, and distribution partners—through various channels.

We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock-ups help us test ideas and refine experiences, while data guides our decisions and solution design.

We have three teams within the Customer Experience team split across two product teams and a service design team. The product teams own the development of products and services in two key domains; our member (b2c) and employer & third-party ‘connectors’ e.g. accounting, payroll providers through a b2b channel. Product Owners lead teams in these domains, prioritising features and owning the product roadmap. Our service design team supports both product teams with design, and evolution of our service design and driving our continuous evolution of our experience design. Business analysts define requirements and identify opportunities to improve.

We focus on delivering meaningful, easy-to-use experiences for our members, employers, and partners—driven by a product-led mindset.

Customer Experience sits among a wider Customer team consisting of Propositions (b2b & b2c) and Brand and Marketing where it is our role to bring our propositions and brand to life in our customer experience delivery. Alongside our internal teams we have a strategic delivery partner that provides our scheme administration services. This means the transactional engine, digital interfaces, back-office processing and our customer contact support centre, as well as both collecting contributions and paying out benefits to our customers.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: careers@nestcorporation.org.uk.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.